Tööstuse 43, Tallinn, Estonia
Store: +372 508 3309
Workshop: +372 5301 8568

Tähesaju tee 31, Tallinn Estonia
Store: +372 5885 7752
Workshop: +372 5301 6938

Info: +372 508 3309

The owner of the online shop (hereinafter referred to as the Online Shop) is Velomarket OÜ (registration code 12802041), located at Tööstuse 43, Tallinn, 10411, Estonia.

Validity of the sales contract, goods and price information
The terms and conditions of sale
apply to the purchase of goods from the Online Shop. The prices of the products sold in the online shop are indicated with the products. A delivery fee is added to the price. The delivery fee depends on the location of the buyer and the delivery method.
The delivery charge will be displayed to the buyer when placing the order. Information about the goods is provided on the Online Shop directly next to the goods.

Placing an order
To order, you must add the products you want to your shopping cart. To place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee, which can be paid by bank transfer or other payment method, is then displayed. The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop. If the ordered goods cannot be delivered due to expiry of the delivery period or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded immediately, but not later than 14 days after the notification.

Delivery to
Goods are sent to Estonia, Latvia, Lithuania and Finland. Other European countries by agreement. The shipping costs are borne by the buyer, and the corresponding price information is displayed with the shipping method. Shipments within Estonia usually arrive at the destination specified by the buyer within 2 working days from the entry into force of the sales contract. Outside Estonia, delivery will be within 3-7 calendar days.

Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days. The right of withdrawal does not apply if

  1. the buyer is a legal person;
  2. the goods are not part of the Velomarket OÜ product range and have been specially ordered for the customer.

In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop. For example, the bicycle must not be dirty or scratched.

If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods. In order to return the goods, you must submit a free-form withdrawal form and send it to within 14 days of receipt of the goods at the latest.

The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective). The product packaging must be undamaged and the product must be unused/unworn. When returning goods via a logistics company, the Consumer is responsible for the adequate packaging of the product, taking into account the packaging requirements of the logistics company.

The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within the above period.

Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract. The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.

If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method. The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.

Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which becomes apparent within a period of up to two years from the delivery of the goods to the buyer. Within the first six months of the delivery of the goods to the purchaser, the defect is presumed to have existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.

In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to or by calling 5683 3368.

The online shop is not liable for defects arising after the delivery of the goods to the buyer and the improper use of the product. The online shop is also not responsible for any problems caused by the independent assembly of bicycles or accessories. We recommend ordering bicycles as a complete set.

If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees that were included in the sales contract. The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data
The online shop uses the personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) only for processing the order and sending the goods to the buyer. The online shop transfers personal data to transport companies in order to deliver goods.

The online shop sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed his/her wish to receive them by entering his/her e-mail address on the website and has indicated his/her wish to receive direct mail notifications.

The purchaser may opt-out of receiving offers and newsletters by email at any time by notifying us by email or by following the instructions in the email containing the offers.

Dispute resolution
If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to or by telephone to 5683 3368.

If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms of the procedure and apply here. The Consumer Disputes Committee is competent to settle disputes arising from a contract concluded between the buyer and the Online Shop. There is no charge for the Commission to examine the buyer’s complaint. The buyer can turn to the European Union’s consumer dispute resolution platform.